Comments on: Data quality carrots http://www.datanomic.com/dqview-blog/data-quality-carrots/ Enterprise Data Quality Management Solutions Wed, 06 May 2009 16:54:31 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Tony O’Brien http://www.datanomic.com/dqview-blog/data-quality-carrots/comment-page-1/#comment-12 Tony O’Brien Fri, 30 Jan 2009 13:54:13 +0000 http://www.datanomic.com/?p=343#comment-12 Yep..from my experience of Data Quality KPIs over the last couple of years ‘What gets measured gets done…what gets measured by the Exec…get done quicker’ Regards Tony Yep..from my experience of Data Quality KPIs over the last couple of years ‘What gets measured gets done…what gets measured by the Exec…get done quicker’
Regards Tony

]]> By: Steve Tuck http://www.datanomic.com/dqview-blog/data-quality-carrots/comment-page-1/#comment-11 Steve Tuck Fri, 30 Jan 2009 13:53:54 +0000 http://www.datanomic.com/?p=343#comment-11 Hi Peter, No, I’m certainly not saying that there’s no place for the stick - just that you shouldn’t always lead with it (not if you want a sustainable data governance regime). It sounds like you put into practice what I’m advocating anyway; modest, but meaningful rewards for compliance. It’s also great to hear that you’re continuing to monitor things and saying “thank you” to the best performers. Often the naming and shaming of the worst performers is enough, but compliance with data governance and data quality KPIs should all be rolled up into an individual’s performance assessment - not seen as something separate. Regards, Steve Hi Peter,

No, I’m certainly not saying that there’s no place for the stick – just that you shouldn’t always lead with it (not if you want a sustainable data governance regime).

It sounds like you put into practice what I’m advocating anyway; modest, but meaningful rewards for compliance. It’s also great to hear that you’re continuing to monitor things and saying “thank you” to the best performers. Often the naming and shaming of the worst performers is enough, but compliance with data governance and data quality KPIs should all be rolled up into an individual’s performance assessment – not seen as something separate.

Regards,
Steve

]]> By: Peter Goode http://www.datanomic.com/dqview-blog/data-quality-carrots/comment-page-1/#comment-10 Peter Goode Fri, 30 Jan 2009 13:44:46 +0000 http://www.datanomic.com/?p=343#comment-10 Are you saying that there is no place for the stick in a data governance regime? From my own experience, the best results come from using the carrot and the stick at the same time. In our case, we awarded shopping vouchers to those that met their data quality KPIs. We still measure performance today and publish a list of the best and worst performers. Are you saying that there is no place for the stick in a data governance regime? From my own experience, the best results come from using the carrot and the stick at the same time. In our case, we awarded shopping vouchers to those that met their data quality KPIs. We still measure performance today and publish a list of the best and worst performers.

]]> By: Dylan Jones http://www.datanomic.com/dqview-blog/data-quality-carrots/comment-page-1/#comment-9 Dylan Jones Fri, 30 Jan 2009 13:44:30 +0000 http://www.datanomic.com/?p=343#comment-9 Yes! Yes! Yes! You’re absolutely right Steve, I’ve seen this countless times in DQ. Many organisations are unaware that change management as a discipline even exists and pass down edicts from above only to become horrified months later when there is a total lack of progress at the “coal-face” of the business. Simply engaging the users in the process, asking for their improvement ideas (generally better than anything we consultants can dream up!) and making them feel valued is the only way to guarantee long-term success with DQ in my opinion. Knowledge workers are the single largest untapped data quality resource most organisations completely ignore. It’s also important to remember I feel in this age of DQ techno-wizardry that although tools like dn:Director will hit the ground running and trap those insidious little data defects the eye can’t spot, the knowledge workers who use the data are the only ones who truly understand what the data means to the smooth running of the business so you need them onside from day 1. At the risk of hijacking this thread, there are a couple of great articles on Data Quality Pro right now which focus exactly on the issue of managing cultural change in the DQ process and also an example of a company who not only reward their staff for finding DQ issues but also their customers - with cookies! Cookies vs carrots? Tough one… Here are those articles: http://tinyurl.com/4quvsz (change management in DQ) http://tinyurl.com/3ojnzq (cookies for defects!) Great post Steve, it’s always the simple ideas that we forget. Dylan Yes! Yes! Yes!

You’re absolutely right Steve, I’ve seen this countless times in DQ.

Many organisations are unaware that change management as a discipline even exists and pass down edicts from above only to become horrified months later when there is a total lack of progress at the “coal-face” of the business.

Simply engaging the users in the process, asking for their improvement ideas (generally better than anything we consultants can dream up!) and making them feel valued is the only way to guarantee long-term success with DQ in my opinion. Knowledge workers are the single largest untapped data quality resource most organisations completely ignore.

It’s also important to remember I feel in this age of DQ techno-wizardry that although tools like dn:Director will hit the ground running and trap those insidious little data defects the eye can’t spot, the knowledge workers who use the data are the only ones who truly understand what the data means to the smooth running of the business so you need them onside from day 1.

At the risk of hijacking this thread, there are a couple of great articles on Data Quality Pro right now which focus exactly on the issue of managing cultural change in the DQ process and also an example of a company who not only reward their staff for finding DQ issues but also their customers – with cookies!

Cookies vs carrots? Tough one…

Here are those articles:

http://tinyurl.com/4quvsz (change management in DQ)
http://tinyurl.com/3ojnzq (cookies for defects!)

Great post Steve, it’s always the simple ideas that we forget.

Dylan

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