dn:Director Solution areas: Single View of Customer, Regulatory Compliance, Business Improvement



Data that isn’t fit-for-purpose impacts upon a Local Government’s ability to deliver effective services, prevents accurate revenue collection and hinders the identification and prevention of fraud.

• Citizen-centric service delivery from fit-for-purpose Single View of Citizen data
• Improve cross-council service integration through complete, accurate and appropriate data – teams such as social services, benefits, housing etc to gain end-to-end awareness and understanding of all interactions with the citizen
• Improved customer data allows tailoring of services to the needs of the individual and consequential improvements in customer service levels
• Accurate customer records provides the ability to proactively target services either demographically (e.g. senior care, child support), geographically (e.g. local libraries and drop-in centres), or even multi-lingually (e.g. provision of all service information in native tongue of the resident)

• Improved accuracy of Compliance Reporting
• Improved fitness-for-purpose of all system data allows more accurate compliance reporting to the Council Executive and to government regulators
• Fit-for-purpose customer data ensures improved performance against programmes such as Tell Us Once and Every Child Matters

• Improving performance through fit-for-purpose data
• Improved customer data allows collections teams to maximise service budgets through better recovery of taxes and fines, whilst improving the identification and prevention of fraudulent claims
• Real-time data quality metrics can be delivered to the Council’s executive team through dn:Dashboard, highlighting areas of poor data entry and identifying opportunities for improved training or process change

Find out how London Borough of Brent is improving the quality of the data in its centralised Client Index, to improve service delivery.

From one simple, central application console, Datanomic’s dn:Director enables organisations to unify and normalise data from discrete sources in multiple formats, identifying gaps and repairing issues in the data and instigating automated rules to ensure the integrity of the data going forward.

To assess your current data with you, Datanomic would be delighted to facilitate a free 90-minute QuickStats Workshop. Using a sample of your data with the dn:Director profiling and auditing processes, this workshop helps assess potential errors, inconsistencies and inaccuracies in data sets and provides suggestions for ways to fix them to ensure your data is fit for purpose. At the end of the session, we will leave you with a detailed Results Book of findings.

To request a QuickStats Workshop for your Council, please follow this link to our QuickStats Workshop Request form.